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Inbound Solutions
Bing Fa Consulting’s solution provider, Axs Americas, has one of the most value-driven inbound solutions on the market today.
Answering phones is a time consuming and costly non-core business expense; but, it is an important part of staying in touch with your customers.
We provide highly trained and skilled, 100% branded agents agents that have a college education and are bilingual in English and Spanish to support your customer contact. Our agents can multi-task as well to support your web-chat, answer
e-mail, and do order processing.
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Outbound Solutions
Bing Fa Consulting’s solution provider, Axs Americas, has one of the most comprehensive outbound solutions on the market today.
Our Outbound Solutions has branded, college educated, professionally trained, bilingual agents. A key factor to your customers due so your company come across as professional, intelligent and trustworthy.
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Call Center Solutions
Outsourcing your Call Center Solutions is one of the most cost effective resource a company can invest in. If your company has a dedicated in-house call center to answer customer questions & complaints, help desk questions, trouble shoot, tech support or for any reason, then you need to really consider outsourcing. Why? because you can save up to 60% in costs and efficiencies gains.
Our solution provider, Eficacia, has over 25 years of outsourcing experience and is ISO 9001 certified and around 60,000 employees and over 220 clients. In short, they know outsourcing, call centers, data entry and data processing. They own their own HR placement service company and can provide agents that are bilingual, college educated in any field you need. There are 11 Universities in the regions that are graduating thousands of students from every field. Our agents can meet your requirements.
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Business Processing
Solutions
Through our solution provider, Axs Americas, Bing Fa Consulting is able to bring to our clients some of the best Business Process Solutions on the market today.
Why are Axs Americas’ BPO services better than other solutions? Click Here to learn more.
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Did You Know?
Citibank, IBM, GE, Siemens, Motorola, HP, Directv, Unisys, SAP and Bayer essentially a who’s who list of global companies - have all set up call centers in Colombia or turned to the country for IT solutions to serve customers in the U.S., Latin America and Spain.
No wonder since the country has the lowest labor costs in the region, tens of thousands of highly skilled business and engineering graduates each year, and world-class Internet infrastructure.
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What makes us different:
- Advanced Technological capabilities with full blown asterisk based VPBX to unify all communications including
VoIP, Cellular, and SMS
- Chat, e-mail, video, applications, etc.
- Strong and neutral Spanish and English for all types of bilingual inbound and outbound campaigns.
- Located near-shore in Colombia.
- We have 5 fiber optic cables coming directly to our city.
- Large center with expansion capacity.
- Partly owned and supported by Eficacia S.A., the largest Human Resources and staffing company in Colombia.
- Availability of a large pool of educated professionals covering medical, finance, banking, telecommunications,
retail, and more.
- Only a short 2.5hr flight away from USA.
Outsourcing Non-Core Business
Company’s already outsource many of their non-core business, such as phone service, ISP, office supplies, utilities, office space, web-page development, and many more. Outsourcing your call center is just an extension of what you’re already doing to reduce your daily costs.
For example, a software developer’s core business is developing the best software version they can as fast as they can to beat the competition and provide their customers with the best product on the market. I’m guessing they didn’t build the servers that are used in this process. Why? It’s not cost effective. The same is true with a call center. Our core business is answering and making calls. Let us do what we do best and reduce your daily and annual costs by taking your calls and processing your orders and managing your work process.
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